Fix payment issues, such equally declined or incomplete transactions

If you lot have issues paying for Google products, you might need to gear up a problem with your payments contour.

Notice the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of dissimilar situations may trigger this message. Endeavour these suggestions to resolve the result:

  • If this message is followed by instructions for submitting boosted information to us, please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such every bit a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments middle, and effort the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Attempt using the all-time interface for your computing device:
    • If you're using a desktop computer, try the transaction using the Google production's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If y'all're using guest checkout when the error occurred:
    • Endeavor signing in to an existing Google business relationship and placing the society again.
    • Endeavour creating a new Google business relationship if you don't already have ane and visiting the Google Store to attempt the transaction once again.

"Unable to consummate transaction: Expired card"

Check to see if your payment method is up to date. If information technology isn't, update it in the Payments center.

"Unable to complete transaction. Delight utilise another course of payment."

Note: These steps also utilise if you see the mistake message "Your payment didn't go through. Please try a dissimilar payment method or try again later."

Try the following:

  1. Cheque to see if your payment method is up to date. If it isn't, update it in the Payments middle, and then attempt your buy again.
  2. Make sure y'all have enough money in your business relationship for the purchase.
  3. If you lot're notwithstanding having issues, contact your banking concern to see if there's a trouble with your account.
  4. Try making the buy once again with a different payment method.

"Your payment was declined due to an event with your business relationship"

If you lot run across this bulletin, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a niggling more information to protect your account against fraud.
  • Nosotros demand a fiddling more information to comply with Eu law (European customers only).

To fix the outcome, attempt the following:

  1. Become to the Payments center.
  2. Take action on whatsoever errors or requests in the payments center.
    1. You might need to verify your identity earlier you can buy anything through your Google Business relationship.
  3. Make certain your proper noun, address, and payment information are upwardly to date.

"Unable to process payment: Low carte rest"

You might not have enough funds in your account to brand the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit carte

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the carte du jour before y'all can employ information technology again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the menu that says "Verification needed," click Verifyand thenCharge carte du jour.
  4. Inside ii days, you lot'll find a temporary accuse on your card statement forth with an eight-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you attempt to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Cheque how long ago you tried to verify your bill of fare.
    • If less than two days: Wait up to 2 days.
    • If more than 2 days: Check your card statement. You should find a temporary accuse from Google called "GOOGLE Test," with an eight-digit lawmaking.

Card is grayed out & says "carte du jour is ineligible"

You can't use this card for this buy. Try to make the buy again with a different menu.

If the bill of fare you desire to employ isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more than about what to practise if you temporarily or permanently closed your payments contour.

If y'all're still having trouble, contact support.

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